At 2BuyIPTV, Refund policy we strive to provide the best IPTV services and ensure our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.
1. Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
- You must request a refund within 14 days of your purchase.
- You must provide proof of purchase, such as an order number or receipt.
- The issue must be related to the quality or functionality of the service provided. We do not offer refunds for issues caused by customer hardware, software, or internet connectivity problems.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Products or services that have been used beyond the initial 14-day period.
- Issues related to customer hardware, software, or internet connectivity.
- Any other reason not related to the quality or functionality of our IPTV service.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our customer support team at [email protected] with your order number and the reason for your refund request.
- Review: Our team will review your request and may ask for additional information or troubleshooting steps.
- Decision: Once your request is reviewed, we will notify you of the status of your refund. If approved, we will process the refund to your original method of payment.
4. Refund Processing Time
Refunds typically take 5-10 business days to process, depending on your payment method and financial institution.
5. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Email: [email protected]
Thank you for choosing 2BuyIPTV. We value your business and are committed to providing the best possible service.